RETURNS & EXCHANGE POLICY
Customers may return items within Thirty Days of purchase (bikes excluded) provided the item is in new resalable condition, accompanied by a receipt, and is in the original packaging.
Bikes that were not special ordered and under $2000.00 may be exchanged or returned within 7-days of purchase, or in the case of the bicycle being a gift, 7-days from the special day. Please inform your sales person at time of purchase the date in which the bicycle will be given to the recipient so we can note the date in our system as the start date of the 7-days.
Bikes and frames priced over $2000.00 are not eligible for return or exchange.
Used Merchandise (General & Bikes):
Used bikes or items are not eligible for return. We will be happy to exchange the item(s) or offer a Global Bikes gift card within 30-days of the original purchase provided the item(s) are in the same condition as originally sold. Additionally used bikes do not qualify for our Life Time Service Guarantee and manufactures warranties do not apply.
Rental | Test Bikes | Demo:
Rental, test, or demo bikes are not eligible for a refund, however we will be happy to make an exchange or offer a Global Bikes Gift Card within 30-days of the original purchase provided the item is in the same condition as originally sold. Please note that rental, demo, or test bikes do not qualify for our Service for Life and are not covered under manufactures warranties.
We Are Unable To Offer Returns On The Following Items:
- General merchandise, bikes, frames, etc that have been special ordered.
- Shoes or clothing that have been worn
- Auto racks that have been removed from the packaging
- Baby seats that have been installed
- Items without original packaging
No Flat Guarantee:
We do not cover valve stem tears or punctures due to worn tires.
Refundable within 1-week of the deposit. After 1-week deposits are store credit Only.
Rental/Test Bike fees:
While shopping for a bicycle one may rent from our fleet of test/rental bikes and have the rental fee(s) deducted from the purchase price of a new bike provided the following.
- The rental fee applied to the purchase price is within 90-days
- The bike purchased is a similar style and price point to the bicycle rented
- The rental credit is no more than the current equivalent to 3 daily rentals